Shipping

Your comission is usually shipped within a week and delivered to you, depending on the type of delivery you choose.
You can choose 4 types of delivery:

• Point Relais: this is the cheapest and slowest method: your order is delivered to the nearest point Relais. You can choose the relay point when you place your order, once you’ve entered your delivery address. This type of delivery is available only in France.
• Standard shipment: this is a normal postal shipment, use only for France. As a general rule, it takes 3-4 days from the time your order is dispatched.
• Premium shipment: this is the safest and fastest method. Recommended for a delivery abroad. It involves shipment by a carrier such as UPS, Fedex or DHL, depending on your delivery address, and takes 1-2 days from the day of shipment. We recommend this method for originals, digigraphs and photographs.
• Pick-up at the Atelier / Salon: You can choose to pick up your order at the atelier in Bordeaux-France, or at Salons or Exhibitions. Please contact Stephan Alsac on +33 6 30 31 04 70.

RETURNS AND right of withdrawal

• You have 15 days from the delivery date to change your mind. Contact Stephan Alsac on +33 6 30 31 04 70 to discuss the return of your order under the best possible conditions.
• In case of a problem during delivery (break or other), if you have the slightest suspicion of damaged packaging, it’s better to refuse the package than to express reservations. Contact Stephan Alsac immediately on +33 6 30 31 04 70.
• If you notice any damaged after you’ve accepted and opened the package, don’t hesitate to contact us either, and we’ll find a solution.

Your satisfaction is our priority 😉
We thank you for your trust.